Your Legal position before account access
Our Legal notice explains who may access the account, which checks can be requested, and how we handle activity connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account records. Access is available where local law permits, and you remain responsible for checking the rules
-
1
that apply to you in Indonesia. We may pause an account when identity, payment ownership or location details need clarification. A clear account path starts with accurate registration details, followed by phone verification before account access. If you disagree with a policy decision, use the support
-
2
path linked near the cashier area so we can identify the account, review the relevant record and explain the next step.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.